This Privacy Policy explains how Alvexa (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information, and your rights under applicable laws (such as the IT Act, 2000 / its amendments, and forthcoming data protection laws in India). Law Blend+1
1. Information We Collect
We may collect:
- Personal Information: name, address, email, phone number, billing/shipping address, payment information (non-sensitive), order history
- Sensitive Personal Data / Information (as required): passwords, authentication credentials
- Technical & Usage Data: IP address, browser, device, time stamps, pages visited, cookies, log data
- Communications: customer service interactions, feedback, survey responses
2. Purposes of Collection
We use your data for:
- Processing orders, payments, delivery
- Communicating updates, offers, customer support
- Maintaining your account, login, preferences
- Fraud detection, risk management, security
- Analytics, improving our site, marketing & personalization (with consent)
- Legal compliance
3. Legal Basis & Consent
Where required, we obtain your consent to collect and process your data. You can withdraw your consent anytime (subject to legal obligations).
We process data where necessary for contract performance, legitimate interests (e.g. security, operations), or legal compliance.
4. Data Sharing & Disclosure
We may share your data with:
- Service Providers / Vendors: couriers, payment gateways, IT service providers, analytics, marketing tools
- Authorities / Legal: when required by law, subpoena, government request
- Business Transfers: in the event of sale, merger, acquisition
We will not sell your personal data to third parties for marketing without explicit consent.
5. Data Security & Retention
- We implement reasonable security practices (encryption, access control, secure servers) to protect your data. Law Blend+1
- We retain personal data for as long as needed to fulfill the purposes (e.g. orders, legal obligations), then we securely delete or anonymize it.
6. Your Rights
Depending on applicable law, you may have rights to:
- Access your data
- Correct / update your data
- Delete / erase your data
- Port your data (data portability)
- Object to processing or withdraw consent
- Lodge complaints with regulatory authorities
To exercise your rights, email us at alvexain@gmail.com.
7. Cookies & Tracking
We use cookies, pixels, and tracking tools to:
- Recognize you on return visits
- Analyze site usage and improve performance
- Personalize content and offers
You can control cookies via your browser settings. However, disabling essential cookies may affect site functionality.
8. Children & Minors
Our services are not intended for individuals under age 18. We do not knowingly collect data from minors.
9. Changes to Policy
We may modify this Privacy Policy from time to time. We’ll update the “Last updated” date and notify you (e.g. via email or banner). Continued use after changes means acceptance.
