Refund and Returns Policy

At Alvexa, your satisfaction is our priority. Below is our policy for returns, exchanges, and refunds.

1. Return Timeframe & Eligibility

• You can request a return or exchange within 7days of delivery (or choose a different number).
• To be eligible, the item must be:
  • Unused, unworn, and in the same condition you received it
  • In original packaging, with tags, boxes, dust bags, etc. intact
  • Accompanied by the original invoice/order confirmation

2. Items That Cannot Be Returned

• Items marked “Final Sale” or “Clearance” (if you have such categories)
• Accessories that cannot be resold due to hygiene (if any)
• Items damaged by misuse, wear & tear, or accidental damage after delivery

3. How to Initiate a Return

1. Email us at @alvexaingmail-com with your order number, product name, reason for return, and photos (if defective).
2. Once approved, we’ll share a return authorization and return address.
3. Package the product securely and send it back using a reliable courier. Please retain proof of shipping.

4. Return Shipping Cost

• If the return is due to our error (defect, wrong item, damage), we’ll cover the return shipping cost.
• If you’re returning for other reasons (change of mind, size mismatch), you may be responsible for return shipping.

5. Refund / Exchange Process

• Upon receiving and inspecting the returned item, we’ll notify you (via email) whether the refund or exchange is approved.
• For refunds, we will process within 7 business days. The refund will go back to the original payment method or as store credit (as agreed).
• For exchanges, after we receive the returned item, we’ll dispatch the replacement.

6. Partial Refunds

We may partially refund (or deduct) in cases like:

• Item not in original condition or missing parts
• Cosmetic damage not due to our error
• Excessive usage or wear

7. Time Expired or Rejected Returns

• Returns received after the 7-day window or those not meeting the eligibility criteria will be rejected and shipped back at your cost.
• We will notify you before doing so.

8. Cancellation Before Shipping

• You can cancel your order before it is shipped by contacting alvexain@gmail.com.
• Once shipped, standard return rules apply.